Política de reembolso

Returns:

We want you to be happy with your purchase. If you’re not fully satisfied, items may be returned within 14 days of delivery under the following conditions:

• Products must be unused, unopened, and in original packaging.

• A 10% restocking fee will be applied to all returns.

• Customers are responsible for all return shipping costs.

• Once inspected and approved, refunds will be issued to the original payment method.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours of receiving your order if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Quality Assurance
We ensure that all products are thoroughly inspected and meet our high-quality standards before they are sold. If you discover a defect or damage at the time of purchase, please notify us via email, phone, or through your account message portal immediately.

Purchase Accuracy
Before completing your purchase, please double-check your items, including product descriptions and quantities, to ensure accuracy.

Customer Support
If you have any questions or concerns about your purchase, please do not hesitate to contact our customer service team at support@shophookahzone.com or (313) 846-0409. Our team is dedicated to assisting you with any issues you may encounter.

Legal Disclaimer
By completing a purchase with us, you agree to adhere to this return policy. We reserve the right to modify this policy at any time without prior notice.