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It's Easy as...

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FAQ's

Important questions and information about the trade-in process.

The Hookah Zone Trade-In Program allows customers to bring in their used hookah, in any condition, and receive a discount towards a new hookah purchase. This discount is store-determined and can only be used the same day for a new hookah purchase. We are the first in the industry to offer such a program!

  • Bring your used hookah in-store.
  • A store associate will inspect the hookah and determine a trade-in value based on its condition.
  • You can use this trade-in value immediately toward a new hookah purchase of equal or greater value.
  • The entire process happens in-store, and you must use the credit the same day. The transaction is final once completed.

Yes, you can trade in multiple hookahs during a single visit. However, the trade-in credit for each hookah must be applied individually to separate new hookah purchases.

No, the trade-in value is offered as a discount on a new hookah purchase only. The value cannot be redeemed for cash or converted to store credit, and it must be used on the same day as the trade-in.

No, Hookah Zone accepts hookahs in any condition. Whether it’s lightly used or heavily worn, you can trade it in for a store-determined discount toward a new hookah.

No, the trade-in credit is only valid toward the purchase of a new hookah. It cannot be used for any other items, including accessories, parts, or tobacco.

Yes, the trade-in credit must be applied immediately and used on the same day as the trade-in. Once the trade-in is assessed and the offer is provided, you must use the credit to purchase a new hookah at that time.

The trade-in discount cannot typically be combined with other offers, promotions, or discounts. Please check with a Hookah Zone associate to confirm if any special terms apply during the time of your trade-in.

Once the trade-in process is completed and the discount is applied to a new hookah purchase, the transaction is final. No refunds, exchanges, or cancellations will be accepted. Please ensure you are satisfied with the trade-in value and your new hookah before completing the purchase.

Yes, Hookah Zone reserves the right to refuse any trade-in for any reason. This includes, but is not limited to, concerns about the ownership or legitimacy of the hookah being traded, or if the item is damaged beyond reasonable repair.

Terms of Service

View the program terms of service and legal disclaimer.

Eligibility:

Customers can trade in their used hookah, in any condition, for a discount on the purchase of a new hookah.

Trade-In Value:

The trade-in value is determined by Hookah Zone staff at the time of the trade-in. This value will be offered as a credit toward the purchase of a new hookah.

The credit is valid only for the same-day purchase of a new hookah.

Conditions of Use:

The discount can only be applied to a hookah of equal or greater value than the trade-in credit.

The credit cannot be used for any other products besides hookahs.

The credit is not exchangeable for cash or store credit and must be used the same day as the trade-in.

Process:

Trade-ins are accepted in-store only. Customers must bring their used hookah to the store, where a Hookah Zone associate will assess it and provide a trade-in offer.

The customer must use the offered trade-in credit immediately toward a new hookah purchase. Once the transaction is complete, the trade-in is final.

Refurbishment, Sanitization, and Resale:

All traded-in hookahs will be thoroughly refurbished, sanitized, and cleaned before being resold.

Important Notes:

The trade-in cannot be applied to hookahs priced below the trade-in credit.

Customers must complete the trade-in and purchase transaction at the same time.

No refunds, exchanges, or cancellations are allowed once the transaction is completed.

Hookah Zone employees will determine the final trade-in value, and the customer must agree to it before proceeding.

Hookah Zone reserves the right to refuse any trade-in for any reason.

Legal Disclaimers:

No Refunds or Exchanges:

Once a trade-in is completed and a new hookah is purchased using the trade-in credit, the transaction is final. No refunds, exchanges, or cancellations are allowed.

Condition of Trade-In:

Hookah Zone reserves the right to determine the trade-in value of each hookah based on its condition. The customer acknowledges and accepts the value offered by the store as final.

Right to Refuse Trade-Ins:

Hookah Zone reserves the right to refuse any trade-in for any reason.

No Cash Value:

The trade-in credit cannot be redeemed for cash or applied as store credit toward future purchases. It can only be applied to the purchase of a new hookah on the same day as the trade-in.

Same-Day Redemption:

Customers must use the trade-in credit on the same day as the trade-in. If not used at the time of trade-in, the offer becomes null and void.

Stolen Goods Disclaimer:

The customer affirms that the hookah being traded in is their property and is not stolen. Hookah Zone reserves the right to refuse a trade-in if there is any suspicion regarding the ownership or legality of the item.

Limitation of Liability:

Hookah Zone is not responsible for any loss or damage to the traded item once the trade-in is completed and the new hookah has been purchased.

By participating in the Hookah Zone Trade-In Program ("Program"), you agree to the following terms and conditions. This legal disclaimer outlines the policies, rules, and limitations associated with the Program, ensuring transparency and the protection of both Hookah Zone and its customers.