Help
Questions, answered.
ShippingHow long does shipping take?
Orders are typically processed and shipped within 1-2 business days. Shipping is calculated at checkout.
ShippingDo you offer free shipping?
Yes. Shipping is free on orders over $99.
ShippingCan I pick up my order in store?
Yes. Choose pickup at checkout and collect your order at Hookah Zone, 14216 West Warren Avenue, Dearborn, MI 48126. Pickup is usually ready in 1 hour.
ReturnsWhat is your return policy?
Items may be returned within 14 days of delivery if unused, unopened, and in original packaging. A 10% restocking fee applies and return shipping is the customer’s responsibility.
ProductsAre your products authentic?
Yes. Every single item we ship is completely authentic and sourced straight from the official manufacturer.
ProductsDo hookahs come with accessories?
It depends on the hookah. Each product page lists what is in the box and what is sold separately.
EngravingCan I personalize my hookah?
Yes. On products that offer it, add a name or phrase of up to 30 characters and an optional photo before adding to cart.
EngravingHow long does engraving add to my order?
Engraving adds 1 extra day to your order.
Trade-inHow does trade-in work?
Trade in an older hookah for up to $100 credit toward a new one. Get an estimate on the Trade-in page, online or in store.
PaymentCan I pay in installments?
Yes. Shop Pay lets you split your purchase into 4 payments or pay monthly at checkout.
PaymentCan I use my Black Friday code online?
Yes. The code from the HZ Loyalty app works in store and at checkout here, Thursday through Sunday, one per customer.
Still have a question?
Email support@shophookahzone.com and our team will help.